RETURNS
Be confident you’ve made the right choice for your skincare routine. If you are not satisfied with our products within 15 days of the original purchase date, we want to make it right. Please reach out to our team with your order number and products you’d like to return or exchange and we’ll do our best to make it right.
Please note, the following items are excluded from this policy:
Original shipping costs
Tools
Individual Samples
Free Gifts
Gifts
eGift Card
We reserve the right to refuse any return request.
MISSING
ITEMS
DAMAGES
NON
DELIVERED
PACKAGES
ADDITIONAL
QUESTIONS
?
If an item is missing from your order or arrived damaged, then please contact us. Our team may request photos or return of damaged products, which are used to improve the customer experience. You must notify us of these issues within 7 days of delivery date.
Packages that are returned to sender or refused are subject to a 25% restocking fee plus return shipping costs.
If you have any questions about this policy or need additional support, please contact us at info@skinspanewyork.com